Shipping & Delivery

Shipping option	EDT	Price
Express	Next day	up to 500g $12.70 500g to 1kg $16.75
Regular	2+business days	up to 500g $9.00 500g to 1kg $10.00

 

 

 

In-store pickup

You can skip the shipping fees with free local pickup at Healing by J.

After placing your order and selecting local pickup at checkout,

your order will be prepared and ready for pick up within 24 hours .

We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are from 10am to 8pm on Monday to Saturday.

Please have your order confirmation email with you when you come. 

 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include

a tracking number you can use to check its status.

Please allow 48 hours for the tracking information to become available.

If you haven't received hour order within 2days of receiving your shipping confirmation email,

please contact us at hbjkosupplier@gmail.com with your name and order number,

and we will look into if for you.

'https://auspost.com.au/mypost/track/#/search

 

Refunds, returns

We accept returns up to 14 days after delivery, if the item is unused(unopened) and in its original condition,

and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hbjkosupplier@gmail.com with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hbjkosupplier@gmail.com